Product Updates

• Per-student registration fees with tiered pricing: Charge registration fees that adjust automatically as families add students, with an optional family cap to reward loyalty
• Automatic seasonal billing: Registration fees are tied to your season start date and charged once per year at signup — no manual triggers needed
• Flexible multi-student discounts: Configure discounts in dollars or percentages for families with multiple enrolled students, with control over how they apply (lowest tuition first, highest tuition first, or order of enrollment)
• One place to manage it all: Both registration fees and multi-student discounts are configured in the new Tuition Policy page in Business Settings and flow automatically into every invoice

• Hold cancellations and regular cancellations shown separately: Calendar and Payroll views now clearly differentiate between the two cancellation types, so there’s no ambiguity when reviewing teacher compensation
• Smarter payroll defaults: Cancellations from subscription holds are excluded from payroll by default, since teachers aren’t typically compensated for held lessons
• Flexible for schools that do pay for holds: If your school compensates teachers for held lessons, you can enable that in Staff Pay Rates — the setting is there when you need it
• No more manual reconciliation: The distinction is applied automatically across Payroll and Calendar, eliminating the extra steps that used to come with applying summer holds

• Alphabetical by default: The Payroll Staff Table now sorts by last name in ascending order when the report first loads
• Find staff faster: Scroll straight to the name you’re looking for without manually sorting the column each time
• One less step, every pay period: A small improvement that adds up for payroll administrators who run this report regularly

• Smarter credit return rules: Configure whether a credit amount is returned to the payer when a session is cancelled, applied consistently across class types
• Subscription-level credit caps: Set whether a cap applies to service credits issued for client cancellations within a given time period, keeping credit policies consistent across your catalog
• Flexible first-booking windows: Set how many days after a session starts a client can book their first scheduled date, applied in bulk instead of service by service

• Clearer cancellation notifications: Self-cancellation emails now include the lesson date and name in the subject line (e.g., “John’s Mon, Jan 5 Guitar Lesson appointment has been canceled”), so staff know exactly which lesson was cancelled before they open the email
• More informative enrollment emails: Staff-booked session confirmation emails now include the payment plan name (e.g., “Free Trial Lesson”), so your team can filter and identify enrollment types directly from their inbox
• Payment method security alerts: A confirmation email is now sent automatically when a payment method is added or updated, helping school owners and families monitor account security without any extra steps

• Employee IDs in the summary export: Staff Employee IDs now appear directly in the Payroll Summary CSV, so payroll administrators can match records across systems without switching to the detailed export or adding data manually

• Accurate prospect status assignment in Register Client: Account managers (parents) created alongside a dependent (student) in Register Client no longer receive the default prospect status automatically. Only the student is tagged as a prospect, keeping your prospects board uncluttered, your marketing lists accurate, and your conversion data reliable.

• One-click batch creation: Duplicate multiple Session services at once from a single template instead of building each one from scratch
• Smart find-and-replace across key fields: Key details update automatically across every session you create, keeping everything accurate without manual review
• Faster class catalog setup: Build out an entire term’s worth of group classes in a fraction of the time it used to take

• Lost Reason field added to CSV export: The Detailed CSV from your Prospect Conversions page now captures why prospects were marked as lost, so you can analyze drop-off patterns and act on them
• Smarter enrollment reporting: Pair Lost Reason data with your conversion metrics for a fuller picture of your prospect pipeline and where to focus your follow-up efforts

Available with Opus1 Plus. Contact your Customer Success Manager to learn more about upgrading.

• New toggle for Limited Staff comment access: Enable Limited Staff users to view and post Staff Comments on their own clients, giving teachers the context they need to do their best work
• Admin-controlled visibility: Grant comment access independently of other permission levels, so you stay in control of what each staff member can see and do across the platform