Product Updates

• One Step from Refund to Closed: When you refund a payment, Opus1 can refund it, discount what’s left on the invoice, and close it, all in one go.
• Skip the Extra Cleanup: There’s no separate discount to add afterward, so your front desk saves clicks and no stray balance lingers on a family’s account.
• The Choice Is Yours: When needed, you still have the option to leave the invoice open for subsequent charges.
• Shaped by Schools Like Yours: This was one of the most common requests we heard from schools. Thank you for telling us, and keep the ideas coming.

• Pick the Cancellation Type That Fits: When cancelling a lesson or a student’s spot in a group class, select any cancellation type, including a standard client cancellation after the late cancellation window.
• Outcomes Follow Automatically: Opus1 applies whatever comes with the type of cancellation you choose, such as issuing the right makeup credit, so there’s nothing to fix by hand afterward.
• Your Policies Stay Put: Your cancellation settings keep running as usual, and managers and staff still follow your standard window. This just gives owners room for the exceptions they decide to make.

• Enroll Late Joiners from the Right Date: Use Enroll in Class to add a student to an active session starting on a date that’s already passed.
• Record Transfers and Moves When They Happened: Class Transfer and Class Move both let you select past session dates.
• Apply Credits to Past Classes: Use Credit for group class booking includes past dates too, handy when a student attended a make-up before it was logged.
• Built for Active Sessions: Past dates are available for any session that’s still in progress.

• More of the Conversation on Your Phone: On mobile, the conversation header now uses a compact layout, so you can read several messages at once. Contact details and other actions are one tap away in the ⋯ menu.
• Bigger Buttons, Faster Tooltips: Icons in the conversation header are larger and easier to click, and their labels pop up the moment you hover.
• Clear Message Times, Wherever You Are: Each message shows how long ago it was sent, like “2h ago.” Hover over it to see the full date and time written out in words, so there’s no confusion between U.S. and international date formats.
• Tip: Add New Families Right from a Text: Texting with a number that isn’t in Opus1 yet? Click Link / create client in the conversation to add them as a new client without leaving the inbox. Learn how.

• Assign Conversations: Managers can assign each conversation to a staff member, and anyone can filter to see conversations assigned to them or a specific teammate. Learn more about team collaboration.
• See When a Teammate Is Typing: Typing indicators help keep two people from answering the same parent.
• Text from Anywhere in Opus1: Pop out the SMS panel on any page, from your schedule to billing, to check and answer texts without losing your place.
• Schedule Texts for Later: Write after hours and schedule the send for Tomorrow, Monday, or a custom time. How to schedule messages.
• Spot New Messages at a Glance: Unread indicators show which incoming texts your team hasn’t seen yet, and you can mark a thread unread when handing it to a teammate.
• Family Details at a Glance: A client profile panel shows contact info and upcoming classes right beside the conversation.
• A Cleaner, Modern Inbox: Open and Closed conversations now have their own tabs, and your other filters live in one dropdown.
• Start New Conversations Faster: Message an existing contact or a new number in one step.

What Changed for Current SMS Users:

• Your conversations and history carried over. Open and Closed work just like before, now in their own tabs.
• Existing conversations started as read; unread indicators apply to new messages since launch.
• The full inbox is still on the Messaging page, and the top nav SMS icon now opens a quick-access panel.

• Assign Conversations to the Right Teammate: Give each family conversation an owner and see when someone’s already typing, so no parent gets answered twice.
• Text from Anywhere in Opus1: Pop out the new SMS panel from the top nav to check and answer texts while keeping the page you’re on in view.
• Schedule Texts for Later: Write a message after hours and schedule it to send the next morning.
• Spot New Messages at a Glance: Unread indicators show which incoming texts your team hasn’t seen yet.

What to Expect

• The new inbox replaces today’s Messaging page for all Opus1 SMS customers.
• Open and Closed have their own tabs. Open and Closed still show which conversations are active, just like today. Instead of filtering between them, you’ll find each in its own tab.
• New Unread indicators. A new Unread indicator shows messages your team hasn’t seen yet. Conversations already in your inbox start as read, so the first indicators you see will be on messages that arrive after the switch.

• In Early Testing Now: We’re beta testing this feature with a small group of Opus1 Voice schools before a wider rollout, and we’ll share more here when it’s ready.
• Smoother Call Handling for Busy Front Desks: This week, we also shipped a round of updates across incoming, outgoing, and voicemail calls to help your team stay focused on the family on the line.

• Calls Find Your Team Wherever They’re Working: We’ve strengthened how Opus1 Voice routes and rings calls, so they reach the right person on your staff even when a browser tab is refreshed, running in the background, or a previous call didn’t connect.
• Smoother Live Calls: Hold and mute controls are tuned for live conversations, and if a connection drops while a call is still connecting, you’ll see a clear “Call disconnected” status.
• See Every Family Who Reached Out: Opus1 Voice now logs callers who hang up quickly as missed calls and sends a missed-call email, so your team can follow up with every family. Heads up: you may see more missed-call emails as a result.
• Call Forwarding Guardrails: Updated forwarding rules keep a missed-call forwarding number from routing calls back to your own school line. If your forwarding settings look different, our support team is happy to help you adjust them.

• Quicker Availability Results: Open times load faster once a family narrows their search by service, location, or teacher, so booking a lesson takes less time.
• A Clear Signal While Times Load: At multi-location schools, a loading spinner shows while Opus1 finds open times for the newly selected location. Families can see their search is in progress and pick a time with confidence.
• Built for Busy Enrollment Seasons: A faster booking flow means more families can find a time and book on their own, without calling or emailing your front desk.

• Jump Straight to What You Need: Info, Business Info, Hours & Pay, Notifications, and Advanced Settings each have their own tab, so the right setting is always one click away.
• Update Contact Details in One Go: Email, phone, address and other contact info all live in a single section, so quick changes take no time at all.
• Keep Pay Changes Quick and Clear: Review and adjust a staff member’s hours and pay settings together, making routine updates faster and easier to double-check.
• Make Sure Teachers Get the Right Updates: See and adjust each staff member’s notification preferences from one dedicated section.
• Spend Less Time on Profile Upkeep: Business info and advanced settings each have their own focused section, which keeps staff records simple to maintain for owners and admins.
• Pull Up Any Teacher in Seconds: Search the built-in staff list to find and edit any team member. A big time saver for schools with larger teams.
• Manage Staff on the Go: The new Staff Editor is optimized for smaller screens, so you can easily manage updates on a tablet or mobile device.